Need a hand getting back on the ice? Email whatthepuck-game@pm.me with a short description of the problem.
Support requests are handled by Silly Bytes Ltd. We respond to support requests within 14 days.
For a technical issue, please include:
- Your game version and Windows version.
- Your CPU, graphics card and RAM, if you know them.
- Whether you were playing solo, local split screen or online.
- The steps that led to the problem and what you expected to happen.
- A screenshot or short clip if it helps explain the issue.
Please do not send passwords, authentication codes, payment details or other people's personal information. If we need a diagnostic log or save file, we will explain which file to send and why. Review it for personal information first.
For Steam purchases, refunds, downloads or Steam-account access, visit Steam Support: https://help.steampowered.com/
For privacy questions or requests about information handled by Silly Bytes Ltd, email whatthepuck-game@pm.me. Read our Game Privacy Notice.